Cancellation and Refund Policy

Customers can cancel their orders within 24 hours of placing the order or before the order is dispatched by contacting us with their Order ID.
A full refund will be issued to the original payment method.
Orders cannot be cancelled once shipped.

If you receive a defective or damaged product, you may request a replacement within 3 days of delivery by contacting us with your Order ID, description, and a photo of the issue.
Replacements will be provided for the same product, subject to availability.
If the product is out of stock, you may opt for a full refund or choose an alternative product of equal value.
This policy applies only to products damaged or defective upon delivery. It does not cover damage caused by misuse or mishandling.
Please note: We currently do not offer reverse pickup. Customers must ship the product back to us using a reliable courier service. Return shipping charges are to be borne by the customer.

Once we receive and inspect your returned product, we will notify you about the approval of your refund.
If approved, the refund will be processed to your original payment method within 10 business days.
Please note that your bank or payment provider may take additional time to reflect the refund.
Once return / exchange / replacement is accepted , the product for return / exchange / replacement, will be delivered in 7-10 days.
If more than 15 business days have passed since refund approval, please contact us at modernofficia@gmail.com.